Help & FAQ
I’m sure I used to have an account...
Unfortunately we could not easily migrate accounts from our old system (pre July 2017) to our new site. So if you’ve not placed an order since the switch over, we won’t have your account available. One will be created for you when you checkout.
How can I access purchases made before July 2017
Due to the switch to a new system, we are unable to migrate old accounts. If you need to access an ebook from a previous order, please contact us at email@example.com with as much information as you have and we will arrange something on the new system for you.
How do I get an account?
If you’ve not purchased from us before an account will be created the first time you checkout.
Enough of this! It doesn’t work. What do I do?
If you’ve got any problems at all with the site, your account, purchasing or downloading, please email firstname.lastname@example.org and we’ll get back to you as soon as is humanly possible.
I can‘t access a tutorial I’ve purchased
When you purchase anything when not logged in, an account is created for you (and a password sent to the purchasing email address). You need to be logged into that account in order to view the purchased tutorial or download any ebook. To view a tutorial you’ve purchased once logged in, simply navigate to the tutorial in question, or follow the My Tutorials link in the top header navigation
Do I get a discount for buying multiple tutorials?
Yes! Simply use SCDISCOUNT1 as a coupon code when checking out. This coupon will give you £5 off an order when you spend £30. Please note you must hit £30 in a single order to qualify, and we can not retrospectively add this discount.
Why can’t I download tutorials?
Our tutorials are available exclusively on samplecraze.com and via other selected outlets; we’ve decided to restrict downloading and embedding to prevent unauthorized distribution of copyrighted materials. Whilst we appreciate this can make it a little less convenient, it has the added bonus of being streaming which improves the experience when watching on lower bandwidth connections.
How do I access an eBook I’ve purchased?
When you purchase anything when not logged in, an account is created for you (and a password sent to the purchasing email address). You need to be logged into that account in order to view the purchased tutorial or download any ebook. To download an ebook you’ve purchased once logged in, simply follow the My Downloads link in the top header navigation. Additionally a link to download is provided in the email sent at the time of purchase.
How are eBooks delivered?
eBooks are offered as a download in your account once logged in. They are distributed as .zip files, often with included audio samples and will need to be decompressed before you can access. The actual eBooks are in PDF format, and you will need some sort of PDF reader to access them.